Your role within the company:
The Assistant Community Manager is responsible for the administration of a 167 unit affordable residential community in Baltimore, MD. Reporting directly to the Community Manager, the ACM is responsible for various administrative functions to ensure the onsite office runs as efficiently as possible.
- Answer all incoming phone calls and handle accordingly.
- It is the responsibility of the Assistant Community Manager to assist in ensuring that the vacant apartments are in perfect, move-in condition. Physically inspect property when on grounds, pick up litter and report any service needs to maintenance staff.
- Handle incoming phone calls and show the property to prospective new residents.
- Thoroughly review all lease applications, assist with application verification and notify prospective resident of results. Complete all lease paperwork, including related addendums.
- Maintain and supervise a lease renewal program following LIHTC/HUD guidelines.
- Maintain awareness of local market conditions and trends. Contribute ideas to Community Manager for marketing the property and improving resident satisfaction.
- Conduct market surveys. Shop competition; have constant awareness of neighborhood market conditions.
- Maintain accurate resident records. Update on a daily basis all rents, deposits and application fees received by residents. Issue appropriate notices when necessary (i.e. late payment, eviction notices, returned checks, memos).
- Collection of rents and preparation of receipts.
- Accept service requests from residents and route to maintenance for prompt processing. Conduct service follow-up with resident when job is complete.
- Receive, log and properly code all invoices and review with Community Manager for approval.
- Update weekly reports concerning notices to vacate, vacancy reports, activity reports, etc. and provide information to Community Manager.
Benefits and Features:
- Affordable Housing and LIHTC/section 8 experience strongly preferred
- Experience in property management
- Strong leadership and accounting skills are a must
- Position requires extensive administrative and organizational skills; ability to organize and prioritize work
- Excellent written and verbal communication skills (including excellent telephone skills)
- Ability and commitment to learn new material quickly and further develop skills
- Self-starter with the ability to work both independently and within a team
- Experience with MS-Office (solid knowledge of Word, Excel, and Outlook)
- Experience with OneSite program (or similar software program) or ability to quickly learn new software programs.
- Ability to perform accounting functions (Accounts Payable/Receivable) complete with comprehensive understanding of credits/debits/re-classes and accruals.
- Ability to work on several projects at once while continuing to perform day-to-day activities
*may be required to work weekends
Related is an Equal Opportunity Employer
Affordable housing laid the foundation of Related Companies and we continue to place a high priority on developing, acquiring and preserving housing for this sector. In fact, over 60% of our 50,000+ residential apartment homes under our management are part of one or more affordable housing programs, and an additional 20% of these homes provide workforce housing.
In the area of acquisitions and refinancing, we pursue properties that meet one of the following criteria: Section 8 properties with project-based contracts; Section 236 properties in need of rehabilitation; Section 42 LIHTC properties with expiring low-income restrictions; Section 515 FmHA properties with loans that can be prepaid; or other assisted properties, including HODAG, HOME, federal or state-financed public housing.
Many of the buildings we encounter are in need of substantial upgrading and preservation in order to continue to properly fulfill the needs of their tenants. Given our 42 years of experience in debt and equity financing – as well as our extensive management of government-assisted properties – we are well positioned to buy out existing owners who lack the resources and experience to recapitalize and, therefore, wish to exit the affordable housing arena. In addition, with our extensive development experience, we bring the know-how to expertly rehabilitate the units, thus assuring the continued viability of these projects for years to come.