SUMMARY: Assists participants in achieving employment goals and accumulating assets. Through the coordination and linking to local service providers, FSS program participants receive training and counseling that enables them to increase their earned income and decrease or eliminate the need for rental assistance.
DUTIES AND RESPONSIBILITIES:
- Performs ongoing outreach and recruitment of participants into a wide range of Resident Services Department programs for youth, adults, seniors, and the disabled.
- Conducts office interviews and/or telephone contacts.
- Coordinates marketing materials, presentations and intake processes for the FSS program.
- Performs ongoing monitoring and evaluation of FSS and program participation including tracking, monitoring and records management.
- Provides professional case management practices, including appropriate communication and contact with participants, information and referral, tracking and record keeping, goal setting, positive reinforcement, follow-up and evaluation.
- Assists in establishing effective partnerships with community-based organizations, businesses, government agencies, and philanthropic organizations in order to support resource development and effective programming.
- Monitors program results, provide oversight and report on program status to the Resident Services Manager or designee as requested.
- Works at the Administration Office front desk as needed.
- Establishes and maintain monthly FSS orientations to new and perspective residents.
- Manages an FSS caseload of up to, but not limited to, 25 participants.
- Interviews potential participants and refer to the FSS program.
- Identifies the appropriate activities and refer residents to appropriate resources.
- Organizes agendas and participate in meetings that provide residents with information on the FSS program.
- Prepares contracts, needs assessment, Individual Training & Service Plan (ITSP) and verification for residents who become participants in the FSS Program.
- Assists and/or refer FSS participants in preparing applications and forms for school grants, scholarships, etc.
- Identifies services needed by individual FSS participants.
- Monitors family progress and compliance with participation contract.
- Assists Assistant Housing Manager in the development of programs for adult and youth participants.
- Processes and maintains FSS escrow accounts accurately and provide monthly statements to participants.
- Establishes and maintains contact with public and private community agencies that provide services to the Resident Services Department.
- Coordinates HRHA’s FSS program efforts with social, community, and other public agencies that provide assistance to the FSS program.
- Works to expand employment opportunities for FSS participants and other HRHA residents.
- Works with a variety of other community-based organizations, government agencies and businesses to aid in the design, establishment of partnerships and management of various departmental programs.
- Attends all internal and external meetings, as necessary.
- Provides management reports.
- Submits program evaluations.
- Prepares monthly, quarterly and annual reports for submission to HUD, Supervisor and/or HRHA staff, as requested.
- Prepares and facilitates Quarterly FSS Committee Meetings, as required by HUD.
- Performs other related duties as assigned by management.
- This job has no supervisory responsibility.
- Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
- Computer skills required: Microsoft Office Suite; Internal Systems Software, Encompass, and ADP Payroll System.
- Other skills required:
- Two (2) years’ experience in social work, case management, housing management, public administration, or an equivalent combination of experience or social sciences education.
- Thorough knowledge of available training, counseling, educational and similar programs available in the community for public housing residents.
- Some knowledge of public housing regulations and programs.
- General knowledge of social, economic, health, and social functioning problems and ability to identify it.
- Ability to establish and maintain effective working relationships with clients.
- Ability to communicate complex matters effectively, verbally and in writing.
- Thorough knowledge of the relationships between human behavior and environment.
- General understanding of the relationships between intergenerational cycles of poverty due to lack of education, becoming parents at very early ages, drug abuse and lack of employment opportunities.
- Knowledge of Housing Authority operating policies and procedures, principles of public housing management, HUD regulation pertaining to low-rent housing, and services available through local social service agencies.
- Knowledge of regulations, policies and procedures in the Family Self-Sufficiency program.
- Knowledge of services available through local social service agencies.
- Ability to establish and maintain positive community relations.
- Experience in program management and assessment.
- Oral and written communication skills.
- Computer literacy.
Valid Virginia Driver’s License, criminal background, and drug screening check required.
Please send resumes to: firstname.lastname@example.org