GENERAL DESCRIPTION OF DUTIES
The Resident Opportunities and Self Sufficiency (ROSS) Service Coordinator assesses the needs of residents of Public Housing communities and coordinate available resources in the community to meet those needs. This program works to promote the development of local strategies to coordinate the use of assistance under the Public Housing program with public and private resources, for supportive services and resident empowerment activities. These services should enable participating families to increase earned income, reduce or eliminate the need for welfare assistance, make progress toward achieving economic independence and housing self-sufficiency, or, in the case of elderly or disabled residents, help improve living conditions and enable residents to age-in-place.
Position is accountable to the Chief Development Officer (CDO) with direct supervision by the assigned Housing Manager.
TYPICAL EXAMPLES OF WORK
Conducts needs assessment
- Ongoing outreach and recruitment of participants into a wide range of Resident Services Department programs for youth, adults, seniors, and the disabled.
- Convenes/ develops Resident Council
- Conducts office interviews and/or telephone contacts.
- Coordinate marketing materials, presentations and intake processes for the ROSS program.
- Ongoing monitoring and evaluation of ROSS and program participation including tracking, monitoring and records management.
- Provide professional case management practices, including appropriate communication and contact with participants, information and referral, tracking and record keeping, goal setting, positive reinforcement, follow-up and evaluation.
- Assist in establishing effective partnerships with community-based organizations, businesses, government agencies, and philanthropic organizations in order to support resource development and effective programming.
- Monitor program results, provide oversight and report on program status to the Resident Services Manager or designee as requested.
- Work at the Administration Office front desk as needed.
- Establish and maintain monthly ROSS orientations to new and perspective residents.
- Manage a ROSS caseload of 25 participants or more.
- Interview potential participants and refer to the ROSS program.
- Identify the appropriate activities and refer residents to appropriate resources.
- Organize agendas and participate in meetings that provide residents with information on the ROSS program.
- Prepare contracts, needs assessment, Individual Training & Service Plan (ITSP) and verification for residents who become participants in the ROSS Program.
- Assist and/or refer ROSS participants in preparing applications and forms for school grants, scholarships, etc.
- Identify services needed by individual ROSS participants.
- Monitor family progress and compliance with ROSS program.
- Collaborate with housing management staff in the development of programs for adult and youth participants.
- Process and maintain ROSS escrow accounts accurately and provide monthly statements to participants.
- Establish and maintain contact with public and private community agencies that provide services to the Resident Services Department.
- Coordinate HRHA’s ROSS program efforts with social, community, and other public agencies that provide assistance to the ROSS program.
- Work to expand employment opportunities for ROSS participants and other HRHA residents.
- Work with a variety of other community based organizations, government agencies and businesses to aid in the design, establishment of partnerships and management of various departmental programs.
- Attend all internal and external meetings, as necessary.
- Provide management reports.
- Submit program evaluations.
- Prepare monthly, quarterly and annual reports for submission to HUD, Supervisor and/or HRHA staff, as requested.
- Perform other duties as assigned.
- Prepare and facilitate ROSS Committee Meetings, as required by HUD and/or other funders.
- Ability to work evenings and Saturdays, as needed.
SKILL SET REQUIREMENTS
Thorough knowledge of available training, counseling, educational and similar programs available in the community for public housing residents. Some knowledge of public housing regulations and programs. General knowledge of social, economic, health, and social functioning problems and ability to identify it. Ability to establish and maintain effective working relationships with clients. Ability to communicate complex matters effectively, verbally and in writing. Thorough knowledge of the relationships between human behavior and environment. General understanding of the relationships between intergenerational cycles of poverty due to lack of education, becoming parents at very early ages, drug abuse and lack of employment opportunities. Effective communication and relationship-building skills.
Bachelor’s Degree preferred and/or two (2) years’ experience in social work, case management, housing management, public administration, or an equivalent combination of experience or social sciences education. Valid Virginia Driver’s License, criminal background, and drug screening check required.
Knowledge of Housing Authority operating policies and procedures, principles of public housing management, HUD regulation pertaining to low-rent housing, and services available through local social service
- Knowledge of regulations, policies and procedures in the Resident Opportunities and Self Sufficiency program.
- Knowledge of services available through local social service agencies.
- Ability to establish and maintain positive community relations.
- Experience in program management and assessment.
- Oral and written communication skills.
- Computer literacy.
- Communication: Expresses verbal and written ideas and thoughts clearly and effectively; good listening and comprehension skills; keeps other adequately informed; uses appropriate communication methods; adjusts approach or method to best fit the situation; exhibits objectivity and openness to other’ views; manages competing demands; accepts criticism and feedback.
- Accountability: Arrives as scheduled, prepared to work; takes responsibility for own actions; commits to doing the best job possible; keeps commitments; removes threats to our customers, colleagues, and properties; reacts to problems by solving them; recognizes responsibility for the success of others as well as the organization’s success.
- Teamwork: Behavior, communications, and actions reflect positively on business unit and HRHA; provides support, information, and other resources to internal and external customers of the Authority to further HRHA initiatives, goals and objectives; actively contributes to teamwork; balances team and individual responsibilities.
- Initiative: Seeks solutions to problems both within and beyond area of direct responsibility; looks for and takes advantage of opportunities; seeks opportunities to increase job skills, proficiency, and knowledge.
- Creativity: Develops and presents solutions to improve business processes; adapts efficiently and effectively to changes in the work environment. Creates opportunities or benefits for the work unit or authority.
- Customer Service: Displays courtesy and sensitivity towards others; manages difficult or emotional customer situations; responds promptly to customer needs; works effectively with others; establishes and maintains positive working relationships; does the right thing the first time; displays dependability; follows up and follows through in every situation.
- Integrity: Follows applicable policies and rules in making decisions and taking actions; complies with regulations and laws; demonstrates honesty; observes the highest standards of ethical conduct in the performance of their jobs; avoids the appearance of wrongdoing; gives realistic and direct answers; if answer is unknown, works diligently to find the answer.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Frequently required to stand
- Frequently required to walk
- Occasionally required to sit
- Frequently required to utilize hand and finger dexterity
- Frequently required to bend, stoop, kneel or crawl
- Frequently utilize visual acuity to operate equipment, read
- technical information, and/or use a keyboard
- Occasionally required to lift/push/carry items up to 50 pounds.
Salary Range: $40,401-$65,599 annual.
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